Production Time Policy
All ModdedZone controllers are made to order. Standard Processing Time is 3-5 business days. If you add Same Day Assembly service to your order: 24 hours for assembly.
Orders received prior to 1:00 PM begin processing the following day. If you have added GAMER TAG, SPLATTER OPTION, ILLUMINATING OPTION or GRAPHIC OPTION please allow an additional 3 business days for processing your custom artwork. Even if rush processing is selected, the additional time is still required to apply the custom artwork.
Please note: Production time may increase during the holiday season (November-January)
Domestic and International shipping information
We offer free domestic shipping which usually takes 2-6 business days. You also can choose priority or expedited shipping options which takes 2-3 and 1-2 business days.
International express delivery times are usually 3-10 business days. To be safe, ModdedZone does declare the package for insurance purposes at the lowest possible value. Unfortunately, we have not control over customs, duty, and VAT, although in the event that these might be applied, they are usually minimal. The customs laws vary from country to country and we recommend you contact your customs office to find out the current import tax laws. We have shipped controllers all over the world with no issue and are confident in our international shipping procedure. If you have any questions feel free to contact ModdedZone customer service.
READY TO GO and PREMIUM EDITION controllers
For ALL READY TO GO controllers Processing Time is 1 business day. PREMIUM EDITION controllers Processing Time is 3-4 business days. Please note: Production time may increase during the holiday season (November-January)
Holiday Return Policy
We understand that most gifts will not be opened until December 25th. Any controllers purchased from Nov 25 – Dec 25th are eligible to be returned by Jan 7th. Controllers exhibiting any use, abuse or wear WILL NOT be accepted for return. All returns are subject to a 15% or 50% restocking fee and customers are responsible for return shipping.